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Terms and Conditions

In line with our ethical trading policy we hope you find our terms and conditions easy to understand. Our terms and conditions comply with UK legislation and Distance Selling regulations. Please get in touch with us at info@organic-herbal-remedies.co.uk if you have any questions or any problems.

It is assumed that by placing an order you accept Organic Herbal Remedies Ltd Terms and Conditions

These Terms and Conditions do not affect your statutory rights as a customer

Prices
All prices are in £ sterling. VAT is charged on all applicable products (some food items are VAt free)..

Product descriptions
We endeavour to ensure all product descriptions are accurate and complete. Errors may occur and these will be corrected as soon as possible. Images are usually accurate however colours of bottles, lids and labels may vary according to availability.

Payment
Payment can be made by Visa, Master Card, Solo, Amex, Diners or Maestro via our secure payment provider Worldpay or through a Paypal account.

All credit/debit card transactions are subject to validation checks and authorisation. If your card provider refuses to authorise payment to us, we will notify you immediately. We will not be be liable for any delay or non-delivery

Invoices
All customers placing an order will be provided with an invoice by email. Please contact us by email if you suspect your invoice to be incorrect and we will rectify any errors

Availability
We do our very best to only display products that are in stock. However popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order we email you with the expected delivery time. If you decide not to continue with your order then any sum debited from your payment card will be re-credited to your account. The refund will be made as soon as possible and in any event within 15 days of you informing us you do not wish to proceed with the order.


Delivery

Deliveries are sent by First Class Royal Mail post in the UK and by surface post across Europe. Subject to availability (see above) we endeavour to sent orders out either the same day as the order is placed or by the end of the following working day.

Complaints procedure
We aim to provide the highest possible customer satisfaction levels. If you believe that we have failed in any way to meet these standards then contact our customer service department by e-mail info@organic-herbal-remedies.co.uk
or telephone on 01642 655418

Please provide as much detail of your complaint as possible including where relevant; product name, batch code and best before date (from bottom of bottle), details of order number and invoice number, delivery date and details of any communication with our company. We endeavour to respond to all complaints initially within 3 working days. If we are unable to resolve the matter immediately we will advise you of the anticipated time it will take to resolve. Where the complaint takes longer than one week to resolve we will advise you of the progress of your complaint on a regular basis. Where the complaint involves product quality we will pay for the goods to be returned. This does not affect your statutory rights.

If you are not happy with the progress or outcome of your complaint please contact Drew Durning, Managing Director of Organic Herbal Remedies Ltd either by email to drew@organic-herbal-remedies.co.uk or telephone as above.
Returns and refunds
Your right to cancel
We want you to be delighted with your order. If you wish to cancel your order your order you may do so within 14 days of placing the order or one week of receiving the order (whichever is longer) without reason. A refund will be made in full (including our P&P costs) within 15 days of receipt of returned goods. Where the goods are not damaged, in other ways faulty or incorrectly delivered the goods must be returned at your cost. You can return the goods to our office:

Organic Herbal Remedies Ltd
98 Oxbridge Lane
Stockton-on-Tees
TS18 4HW

Please ensure the product has not been used and is returned undamaged with the tamper evident seal on the lid still in place.

Damaged & missing goods

On receipt of your herbal remedies please inspect the bottle(s) and check the tamper evident lids and inform us immediately of any damages or missing items within 7 working days. This does not affect your statutory rights.
Product quality


Our aim is to provide the highest quality organic herbal remedies. If you have any concerns whatsoever regarding the quality of your herbal remedy please contact us. We will pay to have the goods returned and either refund or replace according to your choice. This does not affect your statutory rights

Registered address:98 Oxbridge Lane, Stockton-on-Tees, TS18 4HW UK

PRIVACY POLICY

Information Collection and Use

Organic Herbal Remedies is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others, other than our credit card processors which currently include Worldpay PayPal and Moneybookers who will process your data only so far as is necessary to fulfil your order. This statement sets out how we use the information we collect from you via the website - your use of the website signifies your acceptance of these terms.

THIS POLICY ONLY APPLIES TO THE ORGANIC HERBAL REMEDIES LTD WEBSITE AND NOT TO ANY COMPANIES OR WEBSITES TO WHICH THIS SITE IS LINKED.

Customer Contact

You will automatically receive an email confirmation of your order. We also usually email a second confirmation of despatch

In the event we have difficulties fulfilling an order we will use your contact information to contact you.

We reserve the right to send out service related messages where appropriate. e.g. if our service is temporarily suspended for maintenance we may issue a notice through email. Users may not opt-out of these communications although you can deactivate your account by emailing info@organic-herbal-remedies.co.uk

Usage Tracking - Cookie Policy

In order to monitor security and which products and services are most popular with our site visitors, Organic Herbal Remedies Ltd tracks the traffic throughout this website. Typical data tracked are the most popular products searched for and features used. We also monitor the categories and products clicked into and produce statistics that include, among others, browser types used, IP (internet protocol) addresses and platform type. All this data is used only to enhance our products, prices and features as well as assist us in our marketing plans.

Credit card processing is issued by the processors named above. These companies do not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment. Organic Herbal Remedies Ltd does not have direct access to your credit card data

Links

This website may from time to time contain links to other sites operated by third parties. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected and processed by Organic Herbal Remedies' website.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer hard drive for our record-keeping purposes. We also use cookies for the following reasons:

  • To identify you as you travel around our site so that the website can be tailored to suit your individual requirements. It ensures that items are placed in your Shopping Cart and orders are processed correctly.
  • To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer. Such information will not identify you personally and includes information such as the number of visits our site receives in any given period.

No recognisable personal information is stored in the cookie that can link it back to an individual.

Special Offers

Our customers will occasionally be sent information and/or newsletters on products, promotions, special offers and new site features. Organic Herbal Remedies will always allow users to opt out from receiving these types of communications.

We reserve the right to change, remove or add items to our privacy policy, we will post those changes to this privacy statement and all relevant links throughout the website. If you have any comments or queries in connection with our privacy policy please e-mail info@organic-herbal-remedies.co.uk or write to Customer Services at:

Organic Herbal Remedies Ltd

98 Oxbridge Lane
Stockton-on-Tees
TS18 4HW

Fraud Prevention

We reserve the right to pass on any information you provide to us via the website to aid parties involved in fraud prevention and detection.

How can I get my name removed from the Organic Herbal Remedies mailing list?

To be removed from the mailing list please email info@organic-herbal-remedies.co.uk

Or click the link at the bottom of any promotional mailing we have sent you


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