Organic Herbal Remedies and Tinctures Terms and Conditions

Terms and Conditions

In line with our ethical trading policy we hope you find our terms and conditions easy to understand. Our terms and conditions comply with UK legislation and Distance Selling regulations. Please get in touch with us at info@organic-herbal-remedies.co.uk if you have any questions or any problems.

It is assumed that by placing an order you accept Organic Herbal Remedies Ltd Terms and Conditions

These Terms and Conditions do not affect your statutory rights as a customer

Prices
All prices are in £ sterling. As a new company we are exempt from UK VAT.

Product descriptions
We endeavour to ensure all product descriptions are accurate and complete. Errors may occur and these will be corrected as soon as possible. Images are usually accurate however colours of bottles, lids and labels may vary according to availability.

Payment
Payment can be made by Visa, Master Card, Solo, Amex, Diners or Maestro via our secure payment provider Worldpay or through a Paypal account.

All credit/debit card transactions are subject to validation checks and authorisation. If your card provider refuses to authorise payment to us, we will notify you immediately. We will not be be liable for any delay or non-delivery

Invoices
All customers placing an order will be provided with an invoice by email. Please contact us by email if you suspect your invoice to be incorrect and we will rectify any errors

Availability
We do our very best to only display products that are in stock. However popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order we email you with the expected delivery time. If you decide not to continue with your order then any sum debited from your payment card will be re-credited to your account. The refund will be made as soon as possible and in any event within 15 days of you informing us you do not wish to proceed with the order.

Complaints procedure
We aim to provide the highest possible customer satisfaction levels. If you believe that we have failed in any way to meet these standards then contact our customer service department by e-mail info@organic-herbal-remedies.co.uk
or telephone on 01753 883509

Please provide as much detail of your complaint as possible including where relevant; product name, batch code and best before date (from bottom of bottle), details of order number and invoice number, delivery date and details of any communication with our company. We endeavour to respond to all complaints initially within 3 working days. If we are unable to resolve the matter immediately we will advise you of the anticipated time it will take to resolve. Where the complaint takes longer than one week to resolve we will advise you of the progress of your complaint on a regular basis. Where the complaint involves product quality we will pay for the goods to be returned. This does not affect your statutory rights.

If you are not happy with the progress or outcome of your complaint please contact Drew Durning, Managing Director of Organic Herbal Remedies Ltd either by email to drew@organic-herbal-remedies.co.uk or telephone as above.
Returns and refunds
Your right to cancel
We want you to be delighted with your order. If you wish to cancel your order your order you may do so within 14 days of placing the order or one week of receiving the order (whichever is longer) without reason. A refund will be made in full (including our P&P costs) within 15 days of receipt of returned goods. Where the goods are not damaged, in other ways faulty or incorrectly delivered the goods must be returned at your cost. You can return the goods to our office:

Organic Herbal Remedies Ltd
6 Chestnut Walk
Chalfont St Peter
Buckinghamshire
SL9 0BJ

Please ensure the product has not been used and is returned undamaged with the tamper evident seal on the lid still in place.
Damaged & missing goods

On receipt of your herbal remedies please inspect the bottle(s) and check the tamper evident lids and inform us immediately of any damages or missing items within 7 working days. This does not affect your statutory rights.
Product quality

Our aim is to provide the highest quality organic herbal remedies. If you have any concerns whatsoever regarding the quality of your herbal remedy please contact us. We will pay to have the goods returned and either refund or replace according to your choice. This does not affect your statutory rights

Registered address: 6 Chestnut Walk, Chalfont St Peter, Buckinghamshire, SL9 0BJ UK

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